Error when running the Glex installer

Owned by Jørgen Engen Napstad
Oct 25, 2024
1 min read

In some rare cases, you may encounter the following error message after running the Setup Glex Energy executable:

image-20241025-081708.png

The "Error 5: Access is denied" typically occurs when the installer doesn’t have the required permissions to execute from the temporary directory. Here are some steps you can try to move past it:

  1. Run as Administrator: Right-click the installer and select "Run as administrator." This often provides the permissions needed.

  2. Check Antivirus Software: Sometimes, antivirus software can block installers from running in the temporary folder. Temporarily disable the antivirus and try again. Just remember to re-enable it afterward.

  3. Clear the Temp Folder:

    • Press Win + R, type %temp%, and press Enter to open the Temp folder.

    • Delete as many files and folders as possible (some files might be in use and can’t be deleted).

    • Afterward, try running the installer again.

  4. Modify Permissions for Temp Folder:

    • Go to the temp folder (by typing %temp% in Run or navigating to C:\Users\[YourUsername]\AppData\Local\Temp).

    • Right-click the folder, go to Properties > Security tab, and ensure that your user account has Full Control.

  5. Install in Safe Mode: If all else fails, try running the installer in Safe Mode. Sometimes, Safe Mode bypasses permission restrictions.