/
Error when running the Glex installer

Error when running the Glex installer

In some rare cases, you may encounter the following error message after running the Setup Glex Energy executable:

image-20241025-081708.png

The "Error 5: Access is denied" typically occurs when the installer doesn’t have the required permissions to execute from the temporary directory. Here are some steps you can try to move past it:

  1. Run as Administrator: Right-click the installer and select "Run as administrator." This often provides the permissions needed.

  2. Check Antivirus Software: Sometimes, antivirus software can block installers from running in the temporary folder. Temporarily disable the antivirus and try again. Just remember to re-enable it afterward.

  3. Clear the Temp Folder:

    • Press Win + R, type %temp%, and press Enter to open the Temp folder.

    • Delete as many files and folders as possible (some files might be in use and can’t be deleted).

    • Afterward, try running the installer again.

  4. Modify Permissions for Temp Folder:

    • Go to the temp folder (by typing %temp% in Run or navigating to C:\Users\[YourUsername]\AppData\Local\Temp).

    • Right-click the folder, go to Properties > Security tab, and ensure that your user account has Full Control.

  5. Install in Safe Mode: If all else fails, try running the installer in Safe Mode. Sometimes, Safe Mode bypasses permission restrictions.

 

 

Related content

How to install the Windows Client
How to install the Windows Client
More like this
Microsoft .NET 3.5 missing
Microsoft .NET 3.5 missing
More like this
Admin permissions
Admin permissions
More like this
How to find your tenant name
How to find your tenant name
More like this
Permission overview
Permission overview
More like this
Manually create new users
Manually create new users
More like this